Category: User Experience

Victorian Managed Insurance Authority

Migration and immediate improvement

The Victorian Managed Insurance Authority (VMIA) enlisted NOW Digital to perform a technology audit of a previous web development upon Sitecore CMS. VMIA subsequently migrated all ongoing services to NOW Digital, including a refactoring project to re-architect the Sitecore integration to improve CMS administration and front end functionality.

Ongoing integration and improvement

After successfully completing the technology audit and migration of services, NOW Digital is currently assisting VMIA in longer term functionality improvements, including implementing a responsive framework as well as a new portal development and increased backend system integration.

VicSuper Calculator

To support this initiative VicSuper asked NOW Digital to design and develop a microsite that includes a set of online tools starting with a simple online retirement calculator, to assist and engage the user as well as explaining the two newly launched superannuation products. The tool could be viewed as a small and simple set of achievable goals, creating an impression of evolving rather than consistent and unchanged.

VicSuper

VicSuper enlisted to NOW Digital to takeover management and development of their Sitecore based sites in 2014. NOW Digital completed a technical report on the existing codebase, and upgraded to Sitecore Experience Platform (XP), and implemented ongoing support and optimisation services.

Recently a complete ground up redevelopment of the VicSuper site was launched featuring a simplified interface to guide users to their desired outcome, on a robust, cloud based architecture.

Australian Maritime Museum

Australian National Maritime Museum - NOW Digital

A new major integration project currently underway involves brining the 50,000+ artefacts the museum has in its overall collection from their backend asset management system, allowing the public access to the full collection 24/7.

Utilising the Microsoft Azure platform offered NOW Digital a secure and flexible development, deployment, and scaling option for any sized web application for Australian National Maritime Museum’s current and future requirements.

VicTrack

Through a competitive tender process, VicTrack recently selected NOW Digital to re-design and re-develop their website on the Sitecore Experience Platform.

A key requirement of the project was to ensure WCAG2 compliance. The result is a clean and modern interface in-line with the Victoria Government master-brand, featuring bold imagery with simple, intuitive navigation.As a provider of core services to the transport sector and asset manager, VicTrack fulfil various roles and functions to ensure the state’s assets continue to serve Victoria now and into the future.

Consumer Affairs Victoria

Consumer Affairs Victoria recently contracted NOW Digital to undertake a full rebranding and UX re-architecture of their website, the primary goal being to deliver a more user-friendly, device-friendly and intuitive way to find information quickly.

Prototyping delivers results

NOW organised and conducted extensive prototyping and user testing with members of the general public to validate Consumer Affairs Victoria’s new website design. Innovative menu structures designed to operate across multiple devices and context-sensitive breadcrumbs were key features targeted, allowing key learnings to be applied back into artwork early in the project and help deliver the best possible user experience.

Full WCAG 2.0 AA compliance

NOW delivered a modern, fully-responsive user interface while maintaining full WCAG 2.0 AA compliance across multiple audits by independent accessibility consulting firms. The website uses innovative menu behaviours, validated through extensive user testing and prototyping, and responsive layouts to deliver a ground-breaking user experience across all devices, while leveraging integration with ReadSpeaker and SoundCloud to provide assistive technology support and provide a truly accessible experience to Victorian consumers.

Manheim Auctions

Simplifying the user experience

Manheim’s new site was required to extend and educate new and current customers across desktop and touch devices, whilst not interrupting what they were currently utilising. In-house stakeholders needed equal content distribution, so the design needed to heed to all product verticals, whilst still allowing end users to easily navigate to their preferred vehicle search.

Extending our services

Initially a strict User Experience project utilising focus group facilitation, card sorting, wireframing, prototyping (for user testing) and user interface design, the project extended beyond to front-end coding and full technical implementation, integrating with on-site technical and infrastructure team.

Yarra City Council

City of Yarra - Digital Transformation on Sitecore Experience Platform by NOW Digital

NOW Digital was tasked with performing a full-scale multi-site redevelopment on Sitecore XP and hosted on Microsoft Azure, with a key driver being updating the site look-and-feel and delivering complex integration requirements in seamless, user-friendly manner. Through an Agile delivery process, the re-platforming project was delivered early, on budget.

A modern digital experience

Yarra City Council engaged NOW to lead the delivery of a new, integrated digital experience platform using Sitecore XP, a platform providing a seamless transition between Council’s many supporting systems and technologies and delivering its content authors the power and flexibility to create rich, modern, attractive, responsive and fully WCAG-compliant websites with ease.

Azure cloud delivery

Yarra City Council’s new platform was designed from the ground up for hosting in the Azure cloud architecture using an IaaS model with SQL Azure. Fully automated continuous integration and automated deployment processes were established by NOW and in place from day one, providing a best-practice development and delivery model that leverages the major benefits of the cloud, including DR and the ability to scale and load/geo-balance, while minimising cost.

Chisholm TAFE

Simplying the experience

Chisholm TAFE’s mandate was to facilitate a more flexible and accessible user experience, with the aim of “empowering the client”. This was especially important, as they were formerly hampered by a heavy reliance on JavaScript for key features. Stripping the interface to a simple search or browse entry point with a progressive look and feel, without disengaging wider target audiences proved a challenge. The use of video on the homepage helped spread the touchpoints for students.

Blended team success

What started as a requirement to integrate new search needs, organically grew into a new ground-up responsive platform transformation exercise, including user experience workshops and new user interface and branding. Working with an in-house marketing team relied on an open exchange of ideas and co-operation. Harnessing both our skills, was fruitful in getting the content rendering to all devices across the line.